Frequently Asked Questions
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What services does ARB Antennas provide?
ARB Antennas specializes in digital TV antenna installation and related services across various geographical locations in Australia.
How can I book an installation service?
To book an installation service, you can contact ARB Antennas directly through their website, email, or phone to request a service appointment. Their team will guide you through the booking process and schedule a convenient time for the antenna installation.
What areas does ARB Antennas cover?
ARB Antennas provides digital TV antenna installation and related services across various geographical locations in Australia.
Are there any installation fees involved?
The installation fees for ARB Antennas services vary depending on the location and specific requirements of the job. Our team can provide you with a detailed quote after assessing your antenna installation needs.
What types of antennas do you install?
ARB Antennas installs a range of digital TV antennas, including indoor, outdoor, and amplified antennas, to meet the diverse needs of our customers across Australia.
How long does the installation process take?
The installation process typically takes 1-2 hours, depending on the complexity of the installation and the specific requirements of the customer's property.
Can I install the antenna myself?
While self-installation is possible, we recommend professional installation by ARB Antennas to ensure proper setup and optimal performance of your digital antenna.
What is the warranty on your installations?
The warranty on our installations is a 12-month guarantee on all parts and labour, ensuring your digital antenna service is covered.
Do you offer repairs for existing antennas?
Yes, we offer repair services for existing antennas. Our experienced technicians can diagnose and fix issues with your current digital TV antenna.
How do I choose the right antenna?
Choosing the right antenna depends on factors like your location, TV signal strength, and the type of TV you have. Consider consulting with a professional antenna installation service to ensure you select the most suitable antenna for your needs.
What factors affect antenna installation success?
Factors that affect antenna installation success include the location, building materials, signal strength, and proper placement of the antenna. Careful consideration of these elements is crucial for achieving optimal reception.
Is there a consultation before installation?
Yes, a consultation is provided before the installation. ARB Antennas offers a free consultation to assess the property and provide recommendations on the best antenna solution.
What is the best location for antenna installation?
The best location for antenna installation depends on factors such as signal strength, line-of-sight, and potential obstructions in the area. ARB Antennas can assess the specific requirements of your property and recommend the optimal placement for reliable digital TV reception.
How do I know if I need a new antenna?
You may need a new antenna if you experience poor reception, frequent signal interruptions, or reduced picture quality. Assessing the age and condition of your current antenna can help determine if an upgrade is necessary.
What should I expect during installation?
During the antenna installation, you can expect a thorough process where our technicians carefully assess your property, position the antenna optimally, and ensure proper connection and functioning of the system.
Are your services available on weekends?
Yes, our antenna installation services are available on weekends to accommodate our customers' schedules.
How can I contact customer support?
You can contact our customer support team by calling our helpline at [Phone Number] or by sending an email to [Email Address]. Our team is available to assist you with any inquiries or issues you may have.
What payment methods do you accept?
We accept several payment methods, including credit cards, debit cards, and electronic bank transfers.
Do you provide maintenance services for antennas?
Yes, we provide maintenance services for antennas, including regular inspections, repairs, and upgrades to ensure optimal performance and longevity.
What is the average cost of installation?
The average cost of installation varies depending on the complexity of the project and the specific services required. Our team provides a detailed quote upfront to ensure transparent pricing.
How do I troubleshoot antenna issues?
Troubleshooting antenna issues involves checking the signal strength, inspecting the connections, and ensuring the antenna is properly positioned. This can help identify and resolve common problems with digital TV reception.
Can you install antennas for commercial properties?
Yes, ARB Antennas can install antennas for commercial properties. Our team of experienced technicians provides professional installation services for digital TV antennas in various commercial settings across Australia.
What is the process for scheduling a service?
The process for scheduling a service involves contacting ARB Antennas and providing details about the required antenna installation or repair. A representative will then work with the customer to arrange a convenient appointment time.
Are there any discounts for multiple installations?
Yes, ARB Antennas offers discounts for multiple installations to provide cost-effective solutions for customers.
How do weather conditions affect antenna performance?
Weather conditions can impact antenna performance. Factors like heavy rain, snow, or high winds may degrade signal quality and disrupt reception. Proper installation and maintenance are essential to minimize weather-related effects on antenna performance.
What should I do if my antenna is damaged?
If your antenna is damaged, you should contact a professional antenna installation service like ARB Antennas to have the antenna inspected and repaired or replaced as needed.
Can you recommend an antenna for my area?
To recommend an antenna for your area, we would need more information about your specific location and the local broadcast signals. Our team can provide personalized antenna recommendations once we understand the details of your setup.
What is the difference between indoor and outdoor antennas?
The key difference between indoor and outdoor antennas is their intended use. Outdoor antennas are designed for improved signal reception and performance, while indoor antennas are more compact and convenient for indoor use.
How often should I have my antenna checked?
Antennas should be checked periodically, typically once a year, to ensure they are functioning correctly and receiving the best signal possible.
